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Wilcox Business Solutions

Contact Us

Have a question, need more details, or ready to start your project? We're just a message away.

Support@WilcoxBusinessSolutions.com
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Need assistance or have a project in mind? Drop us an email and let's connect.

850.530.5008
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Need support or ready to connect? Call us— we're here to help.

2115 W Nine Mile Rd, Suite 15 
​​Pensacola FL, 32534

Office visits are welcome if 

you prefer to meet in person

FAQ's

Need Help? Start Here.

Whether you need help with your account, equipment, software, funding, or a transaction, we're here to help. The right support option may depend on the processing platform or solution you use.


Start with Wilcox Business Solutions. We can help determine what you need and, when necessary, connect you with the right support team for your account, equipment, or software.


If you're unsure which processing platform your business uses, contact us. We'll help identify your account and point you to the correct resources.


First, check your internet connection and restart the affected device or software. If you're still unable to process payments, contact us. For urgent issues outside our normal support hours, your processor or software provider may offer direct 24/7 technical support.


Contact us during normal business hours and we'll help troubleshoot the issue. If the problem requires Clover technical support, we'll help you determine the appropriate next step.


Contact us with the date and amount of the transaction. We'll help determine whether it is related to processing activity, fees, equipment, chargebacks, or another item associated with your account.


Deposit amounts can differ because of processing timing, refunds, chargebacks, adjustments, or how your account is funded. Send us the deposit date and amount you're questioning and we can help you research it.


Don't ignore it. Chargebacks normally have response deadlines. Contact us and have the chargeback notice or case information available so we can help you determine where to respond and what documentation may be needed.


Possibly. PCI compliance is a normal requirement for businesses that accept card payments. If you're unsure about an email, letter, fee, or compliance request you've received, send it to us before taking action and we'll help you determine what it relates to.


Contact us with what you need and the equipment you're currently using. We'll determine whether the item comes from WBS, your processor, or your software/equipment provider.


Yes. Before simply adding equipment, we'll talk through what you're trying to accomplish and make sure the additional device or solution fits your existing setup.


Contact us before making the change when possible. Changes to important account information may require documentation and processor approval, and we'll help you through the appropriate process.


Some of our processing and software partners provide direct after-hours technical support. The correct support team depends on whether your account is with CardConnect, Paysafe, Clover, or another platform.